CHOC Children’s CHIO Recognized for Leadership in Health Information Technology

Dr. William Feaster, CHOC Children’s chief health information officer, has been recognized nationally for his leadership in utilizing health information technology to increase positive outcomes for patients.

Dr. William Feaster, chief health information officer at CHOC

Already recognized as an international leader in population health technology and analytics, Dr. Feaster was one of five physicians to receive a Physician All-Star award from Cerner, a leading worldwide provider of health information technology solutions, services, devices and hardware, at its recent annual conference.

“This award further validates the important work underway at CHOC Children’s to use data to save children’s lives,” Dr. Feaster says. “Advancing technology will continue to dramatically enhance how we practice medicine, and I am proud to stand with CHOC on the forefront of a dramatic shift that will ultimately lead to more children having happier and healthier childhoods.”

As CHOC’s chief health information officer, Dr. Feaster leads the implementation and adoption of technologies that support clinical care and data analysis across the healthcare community. His work promotes the application of data science tools on healthcare data for predictive analytics, data mining, and related technologies to support new informatics initiatives.

Dr. Feaster’s work supports CHOC’s population health efforts; innovation and performance excellence initiatives; and clinical and translational research informatics.

At CHOC since 2012, Dr. Feaster has been involved in advancing information technology throughout nearly 40 years of clinical practice in pediatric critical care and anesthesia. He has held several medical administrative positions in hospitals, health systems and universities, and is board-certified in pediatrics, anesthesia and clinical informatics.

The annual Cerner Health Conference, held mid-October in Kansas City, Mo., drew nearly 14,000 healthcare industry leaders, practitioners and employees to discuss the latest innovations for health information technology.

Vote Yes on Prop. 4, Support Higher Quality Care for Patients

Please join CHOC Children’s this November in voting YES on Proposition 4, the Children’s Hospital Bond of 2018.

Prop. 4 provides $1.5 billion over 15 years to support critical, life-saving care for California kids. California’s 13 regional children’s hospitals, including CHOC, provide specialized care to children and young adults who suffer from serious and life-threatening disease, regardless of the ability to pay. The bond would provide grants for construction, expansion, renovation and the latest medical equipment for our state’s children’s hospitals.

Prop. 4 has received numerous endorsements, including from the American Academy of Pediatrics, California. Encourage voters to support CHOC and vote YES on Prop. 4 on November 6.

Learn more at

CHOC Children’s at Forefront of Leveraging Data to Enhance Quality of Care

Earlier this year, clinicians, hospital administrators, and other leaders in the medical field gathered for the American Hospital Association (AHA) Health Forum Critical Conversations in health care event in Texas, which focused on leveraging health care data to improve care.

Dr. William W. Feaster, chief health information officer at CHOC Children’s, presented on the ways CHOC is applying intelligence to data and building it into the care process to better understand quality of care and patient satisfaction scores.

Dr. William Feaster, chief health information officer at CHOC

CHOC uses Cerner’s HealtheIntentSM platform to bring in data from different sources, such as EHRs, pharmacies and payers. The system normalizes the data and builds “smart registries” for certain high-cost pediatric conditions. Dr. Feaster explained that these registries go beyond tracking patient status and outcomes for a defined population. Built on top of multiple EHRs and other sources, they extract data and then feed key patient information to clinicians at the point of care, creating a living tool, rather than a more static reporting mechanism. Adherence to clinical guidelines at CHOC has improved progressively with the advent of these smart registries.

CHOC is also using analytics to improve asthma care quality and outcomes. Additionally, CHOC is applying machine learning tools to predict readmissions and to provide this information to case managers to better manage the patient discharge process. For outpatients, CHOC is also exploring how these data science tools can help predict and prevent appointment no-shows.

To learn more about CHOC’s case study, click here for a copy of Cerner’s Transforming Health Care Delivery ebook.

Meet Cynthia Neiman, CHOC Children’s Chief Marketing Officer and Vice President, Marketing and Communications

Meet Cynthia Neiman, CHOC Children’s new chief marketing officer and vice president of marketing and communications. A marketing professional with 30 years of experience, including a special background in digital marketing and branding, Cynthia holds a Master of Business Administration degree from Vanderbilt University, as well as a bachelor’s degree in economics from UCLA.

The marketing, tennis and all things Swedish enthusiast shares why she was inspired to join the CHOC team:

Q: What inspired you to join CHOC?

A: I have spent the majority of my career marketing to kids and young families. From IKEA to Mattel to most recently Ergobaby, I have always enjoyed working for organizations and brands that have strong emotional connections to the target market and to me, personally. As I reached this stage in my career, I knew that I wanted to give back in a more meaningful way by working for an organization that had a strong sense of purpose. When I was approached about the CHOC opportunity, I felt an instant connection because CHOC combined both my experience in reaching families, as well as the purpose-driven opportunity that means so much to me.

Q: How do you envision helping CHOC earn more national recognition as a leading destination for children’s health?

A: I am a big believer in the power of storytelling. As humans, we are hardwired to best understand and retain information when it is told in the form of a story. There are so many amazing stories here at CHOC that center around not only patients, but nurses, physicians and associates. Sharing CHOC stories in more powerful and compelling ways will be a key element in attracting more national attention and recognition for CHOC.

Q: What are a few things you’d like to accomplish at CHOC?

A: First of all, I want to continue the great work that is already happening in so many areas within CHOC, and continue to build on the momentum of opening the CHOC Children’s Mental Health Inpatient Center. Secondly, I want to help launch the Thompson Autism Center at CHOC Children’s that will deliver needed services to those families with children on the spectrum. Lastly, I want to develop and mentor my team so that we can be the best marketing partners possible for the many departments within CHOC, as well as provide marketing strategy and leadership in new areas that we haven’t developed yet.

Q: You enjoy mentoring and inspiring teams. What advice do you have for others wishing to do the same here?

A: Even though I pride myself on my digital experience, I have a bit of an old-school philosophy when it comes to mentoring. If you want to mentor a team, first and foremost, I think it is important to lead by example. Be present and make eye contact during conversations and deliver feedback early and often. My mother was the greatest mentor I ever had and she had one golden rule that I try to live by… “praise in public and criticize in private.”

Q: What three words would you use to describe yourself?

A: Mother. Friend. Competitor.

Q: How has being a competitive tennis player impacted you professionally?

A: Competing in a sport teaches us so many things. How to win.  How to lose. How to be a member of a team. How to overcome adversity and so many other traits that really benefit us in our personal and professional lives. I really love to work with and hire athletes because the drive to succeed while being a member of a team is a truly powerful combination and one that I have leveraged throughout my career. In tennis, like in many sports, you face different opponents and you may have to change your game plan mid-way through in order to win. In business, you may begin with one strategy, but if you find it unsuccessful, you’ll have to change tactics, just like in tennis, in order to be competitive. In addition, I have always been more of a doubles player than a singles player because I’ve always loved the teamwork of doubles and that has translated into my love of being on a team in a work environment.

Q: Why have you devoted your entire career to marketing to families/kids? What do you find most rewarding about that? 

A: I believe that it is the transitions in life that shape who we are. Being an expectant parent and starting a family is one of the most magical moments in someone’s life. I feel honored to play even a small part in a person’s journey during this special time. This period resonates so strongly with me because it reminds me so much of what my life was like when I had young kids…. frantic, chaotic and filled with so much love and great memories…. clearly some of my favorite moments.

Q: What do you consider career highlights to date?

A: At the top of my list (so far) would be launching IKEA in Southern California. At the time of the launch, IKEA was in Canada and on the east coast, but had not yet opened a location in California. There was an entrenched competitor called STOR who had copied IKEA’s concept and had three locations.  The marketing objective was to develop a strategy that would identify IKEA as the originator of the concept and put STOR out of business within one year. The theme of the advertising campaign became “Today the world.  Tomorrow Burbank.” The idea being that IKEA was a 40 year-old company with stores in 26 countries and now we were coming to your backyard.  We never had to mention the competitor and thanks to the multi-pronged approach marketing campaign, 150,000 people visited the Burbank location within the first six days of opening.  We shut down the 5 freeway and STOR went out of business within a year. I am truly thrilled to be at CHOC and look forward to topping my IKEA experience with some new initiatives.

Q: Tell us about the power of storytelling and how our associates/physicians and others can contribute.

A: The human brain is drawn to clarity and away from confusion. If people are confused about what you offer, they’ll look past you for someone who can say it clearly. A real challenge in health care is describing conditions and treatments simply and making the parent or patient the hero. With all of the great stories within CHOC, the real goal is to be able to work with our associates, physicians, nurses and others to tell their stories in a clear and compelling way.

Q: In addition to playing tennis, what do you enjoy doing outside of work?

A: I love to cook and talk about food which is probably why I also love to travel. Thanks to IKEA and being a foreign exchange student when I was 15 years old, I speak Swedish and really love traveling in Scandinavia.

CHOC to host NeoHeart: Cardiovascular Management of the Neonate Conference, March 27-29

Newborns with congenital heart disease are some of the most critical and fragile patients, says Dr. Amir Ashrafi, cardiac neonatologist at CHOC Children’s. To help address the needs of this complex patient population and their families, CHOC will once again be hosting NeoHeart: Cardiovascular Management of the Neonate. The conference will be held March 27-29, 2019 at the Hyatt Regency in Huntington Beach, and anticipated to attract over 650 attendees, from both across the country and internationally.

“It is imperative that physicians, nurses, and all front-line providers work closely together to give these babies the best chance at success” Dr. Ashrafi explains.

The dynamic, TED-style talk conference will emphasize cutting-edge science, innovations in medical care, controversies in management, as well as the importance of eliminating silos and creating an all-inclusive team which includes the families of neonatal patients. Physicians, physician’s assistants, nurses, nurse practitioners, fellows, residents, and other allied health professionals who specialize in neonatology, pediatric cardiology, pediatric intensive care, and cardiothoracic surgery are invited to attend.

Given the remarkable success of NeoHeart in previous years, Dr. Ashrafi, Dr. John Cleary, neonatologist at CHOC and colleagues from around the world launched the first international Neonatal Heart Society. The group works closely with other professional organizations including the American Academy of Pediatrics (AAP), World Congress of Cardiology, and Pediatric Cardiac Intensive Care Society to advocate for newborns with congenital heart disease and hemodynamic instabilities.

To register for NeoHeart: Cardiovascular Management of the Neonate, click here:

This activity has been approved for AMA PRA Category 1 Credit TM